At Curro, we care.
IT Technician
Curro Digied New Road
Vacancy Reference: 16368
Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join Curro DigiEd New Road as an IT Technician to start 01 June 2023
What are we looking for?
We are looking for someone with the following experience, qualifications and /or skillsets:
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Password resets
- Connectivity related problem identification
- Outlook email configurations and support
- Curro core applications
- MS Office 365
- Build desktop/laptops to Curro specifications
- Installation of new and replacement printers
- Manage faulty hardware - Repair process (Laptops)
- Log hardware calls with third parties and arrange shipping where necessary.
- Liaise with suppliers to install equipment
- End Point Device management: Laptops, Terminal, 2in1, Desktops
- Onboarding of devices
- Daily checklist
- Curro approved software management
- VoIP Phones Physical support.
- Assist as may be required in project team activity.
- Maintain and housekeeping of the server room and IT related equipment within the school
- Any other tasks given by manager
Qualifications:
- Matric/Grade 12
- A+ or equivalent.
- N+ or equivalent.
- ITIL Foundation – (advantageous).
Experience:
- Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.
- COVID19 Vaccination Certificate is essential
- Ability to work in complex IT infrastructure environments.
- Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
- Know the hardware components and functions and how these differentiate the systems platform.
- Have an understanding of the capabilities and benefits associated with different software and operating systems.
- Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
- Perform work independently.
- Excellent communications skills (written and verbal).
- Excellent interpersonal skills.
- Must be service orientated.
Skills:
- Logical and strategic thinker
- Ability to deal with technical and high pressure incidents and problems
- Ability to spot trends of problems
- Good analytical and problem solving skills
- Good interpersonal and customer care skills
- Communication and reporting to management
Key Performance Areas:
- Call resolution Times
- Call closure in OLA time frames
- Overall Uptime on key business areas
- Incident management
- Service request management
- Change management
- Problem management
- Customer and business satisfaction
This is a Permanent position.
Please apply before 25 May 2023.
Curro is an equal-opportunity employer, and therefore preference will be given to EE candidates
P.S Please view your profile for progress on your application.
If you have not had any feedback from the school within two weeks of the closing date of this advert, kindly accept that you were not successful for this position.
But don’t be dismayed, next time it might be you.
Due to the high volume of applications, only shortlisted candidates will be communicated with.
Curro reserves the right not to make an appointment.
