- Job Location: Raipur, Chhattisgarh.
- Provide the highest level of customer service, exhibiting the company’s values to each customer.
- Accurately process customer transactions such as orders, or returns with a strong focus on service excellence and customer satisfaction.
- Address customer concerns, queries, issues, complaints, product information requests, cancellation of orders, etc.
- Managing inbound & outbound calls and providing chat support through company website’s live chat, email and WhatsApp.
- Strong customer-facing and communication skills to ascertain sophisticated interaction and ensure closure of all presented issues.
- Follow up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
- Provide information regarding the availability of in-stock and out of stock items to customers.
- Constantly demonstrate a positive attitude by interacting effectively and maintaining professional manners through verbal or written form.
- Proficient in using computers, software and other office equipped applications.
- Maintaining data and updating accurate records of customer service interactions.
- Regular attendance at work is an essential part of the job.
Job Type: Full-time
Salary: ₹250,000.00 - ₹300,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
