ob Purpose:
Serves guests by completing registration; controlling room assignments.
Duties:
- Welcomes guests by greeting them; answering questions; responding to requests.
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
- Establishes credit by verifying credit cards or obtaining cash.
- Directs guests to room by showing location on hotel map; calling bellhop.
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges; computing bill; obtaining payment.
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
- Secures guests' valuables by placing valuables in safe deposit box.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
