ArcelorMittal Business Center of Excellence is looking for a Candidate for a position of
Supplier Onboarding Agent
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists all assigned suppliers in the completion of their enablement tasks, from the registration phase until the supplier begins transacting in the SAP Ariba Network
- Responsible for monitoring and tracking status of suppliers for project defined milestones
- Contacting non-compliant suppliers (missing, refusal, escalation process)
- Responsible for preparation of all documentations and SOP for the process
- Preparing/updating supplier communications and educational materials for suppliers
- Mailbox management L1 -To perform supplier query resolution as Level 1 support (Business+Technical) with Ariba enablement team
- Mailbox management L2- To answer project mailbox in local language: business related questions
- Integrating account suppliers – prepare meetings with suppliers and perform testing in accordance to the defined test plan
- Collaborating with other teams: the agent needs to work closely with other teams, such as accounts payable, procurement, and local teams in the mill to ensure process alignment
- Maintaining records: the agent must maintain records of all suppliers and their onboarding status. This may involve imputing data to a database or a special repository file.
REQUIREMENT :
- At least Bachelor’s degree
- Very good command of English
- Fluency in one or more of following languages: French/German/Spanish/Bosnian(Serbian/Croatian)/ Romanian is a must
- Knowledge of Ariba Guided Sourcing, Ariba Contract Management, Ariba SLP (Supplier enablement and Adoption) and Ariba Commerce Automation E-Catalogues would be an asset
- Previous experience in customer service/vendor management area – nice to have
- Good level of Excel skills
- Knowledge of SAP
- Knowledge of SAP Ariba would be an asset
- Thorough knowledge of Microsoft Office software, especially Excel
- Communicative and supportive person
- Well-organized
- Excellent interpersonal and team skills
- Exposure to business operation units such as accounts payable, procurement, finance
- Experience meeting expected deadlines
- Ability to work under pressure
- Ability to be responsive to customer’s requests, emails, etc.
