Advanced Visualization Service Operations Manager [China]

 

Job Title

Advanced Visualization Service Operations Manager

Job Description

In this role, you have the opportunity to make life better

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Manage a dynamic team delivering end to end services for the Advanced Visualization (AV) and Artificial Intelligence (AI) portfolio within the Clinical Informatics Business Unit.

You are responsible for

• You will partner our sales and commercial team to sustain and grow the business, split of equipment sales and repeat contractual revenue, through delivering high quality, on time and within budget project and support services.
• You will drive profitability through tight control your operating costs and the services your team consume.
• Your team, consisting of clinical, technical and project management resources will be responsible for the implementation and support management of the AV & AI end to end solution lifecycle, partnering with our US, EMEA, Greater China & Asia Pacific teams to offer a true Follow-the-Sun Global Services model and take the lead for critical escalations within European region.
• Working closely with R&D, Sales and Product Management to support customer operations, improve customer experience and the sustainability of our global solutions and reduce critical escalations from recurring.
• Using your technical insight you will manage a seasoned team, taking ownership and escalating customers to resolution and partner the X-Department teams to stop / reduce systemic issues within our install base through problem management practices.

You are a part of

Services & Solutions Delivery, Advanced Visualization (AV) and Artificial Intelligence (AI) global team.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s degree in science, computer science, engineering, or equivalent experience.
• Experienced in managing complex IT environments, leading customer experience, support, or technical consultant teams
• Business communication experience in technical management communications in a leadership/management role
• Exceptional experience in managing and leading multiple stakeholders and technical projects.
• Knowledge of medical imaging systems with background in radiology, technical support in radiology field, and field customer support is preferred.
• Experience in a consultative, pre/post-sales enterprise solutions. Additional experience in supporting clinical and/or health care applications is a preference.
• Experience in customer management, escalation process.
• Expert in problem solving.
• Ability to manage discussions with IT hospital managers
• Fluent English & Chinese

In return, we offer you
A progressive career development opportunity in a promising industry. Philips is one of the best in-class organization that offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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