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LOCATION: Corporation Road, Singpore
SUMMARY/SCOPE OF POSITION:
- Remotely provide support for server and storage equipment located at customer sites.
- Works extensively in the server environment.
ESSENTIAL FUNCTIONS:
- Focuses on company's Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
- Supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
- Supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems
- Provides troubleshooting assistance remotely via telephone and email on products to out field service personnel, distributors, integrators, and customers. Work with other engineers, and manage multiple issues with changing priorities.
- Invest and verify reported product problems in software, firmware, hardware and documentation.
- Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.
REQUIREMENTS:
- Bachelor Degree holder
- Experience with multiple types of server and storage hardware such as Discrete servers, Blade servers, Storage Area Networks.
- Experience with Active Directory tools and utilities - VMWare management console.
- Understanding of EMC SAN Storage hardware.
WORKING TIME (Rotate among the team, & there will be duty rosters out in advance) :
6am to 2pm - Work from home.
9am to 6pm - Work at office.
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